FAQ and Help

Frequently Asked Question and Helpful Information

Browse below to find the answers to many common questions. If you need additional help, please contact us.

Registration Questions

Please note that any referenced layout information is given to users on a desktop computer.

Create a new account or sign in to your registration account. We encourage you to allow plenty of time to complete your registration. Technical support is available and the UCCI team can assist you with questions about the events. In the meantime, here is a list of information to gather:

  • Name, address, phone, email, and birthday of the primary contact person for your online account
  • Name and contact information for an alternate emergency contact
  • Names, birthdays, and grade levels of all participants

In preparation for making your event selections, please take note of the following:

  • Payment of the deposit amount for multigenerational events or total program costs for adult events will be required to complete your registration and hold your place
  • Abbreviations for the site hosting the event are: Cedar Valley=CV, Daycholah Center=DC, Moon Beach=MB
  • Know the name of the camp/event you want to register for
  • Know the dates of the camp/event you want to register for
  • Select the correct participant from your household prior to searching events

IMPORTANT! After registering, please check your account for any incomplete tasks or forms.

To regain access to your account, please click on the “Forgot Username” or “Forgot Password” and follow the prompts. Your login information will be sent to you. If that still does not work, please call 800-683-UCCI (8224) and we will be happy to assist you.

One tip for accessing an existing account: most UCCI accounts’ usernames are the Primary Account Holder’s email address.

If the event is full, please register for the waitlist! Every year we can offer spots to wait-listed guests so please don’t overlook this option. If a spot becomes available, you will be contacted by phone or email to decide if you still want to attend the event.

Yes! You may waitlist as many events as you like.

Yes! However, if all the events of that type are FULL and have waitlists, we will first invite wait-listed guests to attend before you may attend the second event of that type.

Some forms are outside of the registration process. This means that if you have not already filled those out for another event you’ve attended recently you will need to fill those out AFTER your registration. These forms are necessary for us to host camp and offer our best hospitality, so it is necessary that you fill them out as soon as possible.

Please note that any camps requiring Camper Support Forms and Third-Party Billing must be filled out within one month of registration or you will relinquish your family’s registration and we will pull the next family from the waitlist. Don’t worry, we’ll contact you with a reminder!

Part of our mission includes money never being a barrier to participation. Please call us and we will help you complete your registration with the amount you are able to pay today. We will also help you set up a payment plan for the rest of your deposit and event fees, including assisting you with a scholarship application should you need it.

New forms: you will see “Incomplete Tasks” highlighted on your account homepage. Click to find a list of tasks/forms to complete in order to attend camp. Complete each form until no more incomplete tasks/forms are listed!

Changes to an existing form: when you’re logged into your account’s homepage, click on the account member’s name whose forms you’d like to edit. Next click “My Forms.” All your current forms should appear. Click on the name of the form you’d like to edit. Complete the changes on the form. Be sure to save your changes by clicking the button at the bottom of the form!

Please contact the site hosting the event you signed up for. Please note that cancellations made: 

  • More than 4 weeks prior to your event: all but $30 of your deposit/fee will be refunded. 
  • Less than 4 weeks and more than 1 week before your event: all but $100 of your deposit/fee will be refunded. 
  • Less than 1 week before your event: no refund will be issued. If there are extenuating circumstances regarding the cancellation, please contact the managing director of the site hosting your event.

General Questions

No. Each season we greet many new guests. About 30 percent of our campers are new each year. We’re happy to say that camp is one of those places where people connect with each other, with new people, with their inner spirit, and with God. Many guests return year after year simply to reconnect. We look forward to welcoming you and hope that you, too, find this to be a place of community, rest, and a place to connect.

We are very proud of the program, facilities, and especially the food at our sites. Most of our food is homemade in our kitchen. Fresh fruits and vegetables are part of the everyday menu. We offer a salad bar at almost every lunch and dinner and a fresh fruit basket where guests can help themselves to a healthy snack any time throughout the day.

We are committed to working with you to do our very best to meet your needs. Please communicate your dietary needs on your online health form prior to the start of your time with us so we are aware of your needs and can make appropriate arrangements.

Yes, there are coin washers and dryers at both Moon Beach and Daycholah Center. Cedar Valley does not have laundry services for guest use.

No animals or pets are allowed at our facilities with the exception of approved service animals.

All sites provide a 100% non-smoking and tobacco-free environment for the comfort and well-being of our guests, employees, and wildlife. This includes but is not limited to: cigarettes, e-cigarettes, cigars, pipes, pellets, chewing tobacco, and snuff.

Questions about Youth Camps

This is a decision best made by the parents/guardian and the camper. Please consider the experience and driving abilities of the camper before any decision is made.

If you choose to allow the camper to drive to camp please know that they will not be permitted to drive the vehicle at any time during the week while they are at camp. We collect car keys from campers who drive. Your help in alerting us that your camper is driving is appreciated.

No. Please. The success of the camp experience is largely built on the fact that individuals come here, away from the demands and distractions of the outside world, to build an intentional community. Campers gather to build friendships with people, learn to be part of this group, and accept each person in the group. Calls from outside this community have been proven to be a distraction from that core idea. In the event of an emergency at camp, the management staff will contact the primary guardian. We do have office phone lines, and we’ll use them to call you if the need dictates.

No. Should any camper arrive at camp with a mobile phone it will be collected and held in the office until the end of the camp session.

Follow UCCI and Daycholah Center on Instagram and Facebook for weekly photos and updates. Occasionally, there may be a live or recorded video too!

Our staff is well-versed in supporting these situations which happen quite regularly at camp. We find it to be much more successful when we work with your child to identify their feelings, acknowledge that they are normal, and provide support for them as they gain some independence in our camp community.

Should we have extended problems beyond normal fears, the Managing Director will call you to share our experiences and ask for your input.

All staff members complete a rigorous application process that includes reference checks, background checks, and a personal interview. Then they participate in extensive training that covers the camp mission, youth development, safety/emergency procedures, activity leadership,  and child abuse prevention.

We offer a staff-to-camper ratio of one to eight (1:8) for campers who are older than 6 and those who are 6 or under have a staff-to-camper ratio of one to four (1:4). We recruit the best counselors from around the world on the basis of their values and proven abilities to work with children. All of our staff members are at least 18 years old.

YES! Daycholah Center’s core belief is to create intentional spaces for unconditional acceptance. We embody those beliefs through our actions, words, and relationships. Creating these spaces takes intentionality, cooperation, and compassion.

We serve three delicious meals and an evening snack each day in our modern and clean dining hall. We offer healthy choices, vegetarian and gluten-free options, and can accommodate most allergies. Please communicate any dietary needs on your online health form prior to the start of the event so we are aware of the request and can make arrangements.

Yes! The ministry of UCCI has been blessed by the many current and former campers who have contributed to establishing a scholarship fund. Their generosity has helped make life-changing camping experiences possible for campers for more than a decade. Scholarship request applications are made after registering for a camp. Look in the Forms section for optional forms. Contact us for assistance.