Frequently Asked Questions
GENERAL FREQUENTLY ASKED QUESTIONS
I have never been to an event before. Will I be the only new guest there?
No. Each season we greet many new guests. About 30 percent of our campers are new each year. We’re happy to say that camp is one of those places where people connect with each other, with new people, with their inner spirit, and with God. Many guests return year after year simply to reconnect. We look forward to welcoming you and hope that you, too, find this to be a place of community, rest, and a place to connect.
How is the food?
We are very proud of the program, facilities, and especially the food at our sites. Most of our food is home-made in our kitchen. Fresh fruits and vegetables are part of the every day menu. We offer a salad bar at almost every lunch and dinner and a fresh fruit basket where guests can help themselves to a healthy snack any time throughout the day.
I have special food and/or accommodation needs. Can you help and how do I communicate my needs?
We are committed to working with you to do our very best to meet your needs. Please communicate your dietary needs on your online health form prior to the start of your time with us so we are aware of your needs and can make appropriate arrangements.
Are there laundry facilities?
Yes, there are coin washers and dryers at both Moon Beach and Pilgrim Center. Cedar Valley does not.
Are pets allowed?
No animals or pets are allowed at our facilities (with the exception of approved Service Animals)
I’m an adult, what is the smoking policy?
We provide a 100% non-smoking and tobacco free environment for the comfort and well-being of our guests, employees and wildlife at all sites. This includes, but is not limited to: cigarettes, e-cigarettes, cigars, pipes, pellets, chewing tobacco, and snuff.
What is the Cancellation Policy?
Individual / Family Reservations:
• Should you cancel more than 4 weeks prior to your event, all but $30 of your
deposit / fee will be refunded.
• Should you cancel less than 4 weeks but great than 1 week before your event,
all but $100 of your deposit / fee will be refunded.
• Should you cancel less than 1 week before your event, no refund will be issued.
• Should you cancel due to COVID-19 concerns and book a new event within 12
months, we will apply your deposit to that event.
• Should you cancel due to COVID-19 concerns and not book a new event with 12
months, UCCI will keep all monies deposited.
YOUTH CAMP FREQUENTLY ASKED QUESTIONS
Can my senior high camper drive him/herself to camp?
This is a decision best made by the parents and the camper. Parents need to consider the experience and driving abilities of their child before any decision is made.
If you choose to allow your child to drive to camp they will not be permitted to drive the vehicle any time during the week while they are at camp. Basically the car will be used only for the purpose you allowed when you told your child they could drive to camp — to get to camp and then to get home from camp.
We make every effort to collect car keys from campers who drive. Your help in alerting us that your child is driving will be appreciated.
Can I call my child at camp? Can my child have a cell phone or pager at camp?
No. Please. The success of this camp experience is largely built on the fact that individuals come here, away from the demands and distractions (and labels) of the outside world, to build an intentional Christian community. Campers gather to build friendships with people in this place, to learn to be part of this group, and accept each person into group. Cell phones, pagers, and calls from outside this community prove to be a distraction and, too often, campers do not focus their energy and attention on this community, but on the outside influences. In the event of an emergency or problems at camp the management staff will contact parents. We do have office business phone lines, and we’ll use them to call you if the need dictates. Should any camper arrive at camp with a cell phone it will be collected and held in the office until the end of the camp session.
What happens if my child gets homesick?
Your influence on your child’s experience starts well before you arrive at camp. When you talk about camp use words and statements that exude confidence in your child. Don’t say, “Just try it for one day, and if you have problems just call and I will come get you.” Instead, speak of how exciting this will be, how much fun you are sure they will have, and how proud you are of them for trying something new.
When you arrive at camp and you settle your camper in, please try not to talk about this in front of your child. Too often these overheard conversations plant the idea in a camper’s head that they will probably be homesick. Spend more time talking about new experiences, how proud you are of them and how brave they are for trying new things. Tell them that, “Yes, sometimes it is scary to be away from home,” “We’re happy you will be at camp with friends (or we’re sure you will meet many new people at camp),” and/or, “Yes, we will miss you, too, but we will have a busy week and we’re sure you will, too.”
Assure them that you are always just a letter away. Tell them that if they do miss home their counselor is always available to talk to them. Remind them that even adults (like our counselors) miss home, too, but they have a great time at camp.
Please do not tell your child that they can call home anytime they like. Our staff is competent in handling these situations which happen quite regularly at camp. We’ve found it much more successful when we work with your child to identify their feelings, to acknowledge that they are normal, and to provide a support for them as they gain some independence in a healthy Christian community.
Should we have extended problems beyond normal fears, the Managing Director or the Health Center Director will call you to share our experiences and ask for your input.