Frequently Asked Questions
GENERAL FREQUENTLY ASKED QUESTIONS
I have never been to an event before. Will I be the only new guest there?
No. Each season we greet many new guests. About 30 percent of our campers are new each year. We’re happy to say that camp is one of those places where people connect with each other, with new people, with their inner spirit, and with God. Many guests return year after year simply to reconnect. We look forward to welcoming you and hope that you, too, find this to be a place of community, rest, and a place to connect.
How is the food?
We are very proud of the program, facilities, and especially the food at our sites. Most of our food is home-made in our kitchen. Fresh fruits and vegetables are part of the every day menu. We offer a salad bar at almost every lunch and dinner and a fresh fruit basket where guests can help themselves to a healthy snack any time throughout the day.
I have special food and/or accommodation needs. Can you help and how do I communicate my needs?
We are committed to working with you to do our very best to meet your needs. Please communicate your dietary needs on your online health form prior to the start of your time with us so we are aware of your needs and can make appropriate arrangements.
Are there laundry facilities?
Yes, there are coin washers and dryers at both Moon Beach and Pilgrim Center. Cedar Valley does not.
Are pets allowed?
No animals or pets are allowed at our facilities (with the exception of approved Service Animals).
I’m an adult, what is the smoking policy?
We provide a 100% non-smoking and tobacco free environment for the comfort and well-being of our guests, employees and wildlife at all sites. This includes, but is not limited to: cigarettes, e-cigarettes, cigars, pipes, pellets, chewing tobacco, and snuff.
What is the Cancellation Policy?
Individual / Family Reservations:
• Should you cancel more than 4 weeks prior to your event, all but $30 of your
deposit / fee will be refunded.
• Should you cancel less than 4 weeks but great than 1 week before your event,
all but $100 of your deposit / fee will be refunded.
• Should you cancel less than 1 week before your event, no refund will be issued.
• Should you cancel due to COVID-19 concerns and book a new event within 12
months, we will apply your deposit to that event.
• Should you cancel due to COVID-19 concerns and not book a new event with 12
months, UCCI will keep all monies deposited.
YOUTH CAMP FREQUENTLY ASKED QUESTIONS
Can my senior high camper drive him/herself to camp?
This is a decision best made by the parents/guardian and the camper. Please consider the experience and driving abilities of the camper before any decision is made.
If you choose to allow the camper to drive to camp please know that they will not be permitted to drive the vehicle at any time during the week while they are at camp. We collect car keys from campers who drive. Your help in alerting us that your camper is driving is appreciated.
Can I call my child at camp?
No. Please. The success of the camp experience is largely built on the fact that individuals come here, away from the demands and distractions of the outside world, to build an intentional community. Campers gather to build friendships with people, to learn to be part of this group, and accept each person in the group. Calls from outside this community have been proven to be a distraction from that core idea. In the event of an emergency at camp the management staff will contact the primary guardian. We do have office phone lines, and we’ll use them to call you if the need dictates.
Can my child have a cell phone or pager at camp?
No. Should any camper arrive at camp with a cell phone it will be collected and held in the office until the end of the camp session.
Where can see what my camper is doing at camp?
Feel free to follow us on Instagram and Facebook for weekly uploads and posts. Many times, the post will include a picture of the wacky things happening at camp that week. Please free to use the hashtag #MYUCCI whenever you post a picture of your camper at one of our three sites. We love seeing all the smiles camp can bring to our campers and their families.
What happens if my child gets homesick?
Our staff is well-versed in handling these situations which happen quite regularly at camp. We’ve found it much more successful when we work with your child to identify their feelings, to acknowledge that they are normal, and to provide a support for them as they gain some independence in our camp community.
Should we have extended problems beyond normal fears, the Managing Director will call you to share our experiences and ask for your input.
Do your staff members complete background checks?
All staff members complete a rigorous application process that includes reference checks, background checks, and a personal interview. Then they participate in extensive training that covers the camp mission, youth development, safety/emergency procedures, activity leadership, and child abuse prevention.
What is the staff-to-camper ratio? How old are the staff members?
We offer a staff-to-camper ratio of one to eight (1:8) for campers who are older than 6 and those who are 6 or under have a staff-to-camper ratio of one to four (1:4). We recruit the best counselors from around the world on the basis of their values and proven abilities to work with children. All of our staff members are at least 18 years old.
What do campers eat at camp? Can camp accommodate allergies?
We serve three delicious meals and an evening snack each day in our modern and clean dining hall. We offer healthy choices, vegetarian and gluten free options and can accommodate most allergies. Please communicate any dietary needs on your online health form prior to the start of the event so we are aware of the request and can make appropriate arrangements.
Is financial assistance available?
Yes!! The ministry of UCCI has been blessed by the many current and former campers who have contributed to establish a scholarship fund. Their generosity has helped make life-changing camping experiences at Pilgrim Center and Moon Beach possible for campers for more than a decade. Click the link to download this form for more information or to apply for financial assistance. 2020 SCHOLARSHIP APPLICATION CA UCCI